In general, we collect and process your personal data for the following purposes in particular:
Operating our website: You can visit our website and obtain information about our services without telling us who you are. In order to be able to operate our website in a secure and stable manner, we collect technical data that at least enables us to recognize you. We also use cookies and similar technologies (see below).
Initiation, administration and execution of contracts: We process personal data in connection with providing our services (e.g. if you use registration, order or contact forms on our website, order something via our online shop, inquire by phone or via communication apps concerning our offerings and services or contact our support via communication services from Hostpoint or from third-party providers). This applies not only in connection with the conclusion and execution of contracts with our customers, but also with our suppliers, service providers, project partners and others. Among other things, this also includes processing for the purpose of checking creditworthiness, for consulting, for customer support as well as for providing and demanding contractual services (which also includes the involvement of third parties). This also includes the enforcement of legal claims resulting from contracts (debt collection, legal proceedings, etc.), accounting, termination of contracts and public communication.
Communication: We process your data in order to be able to communicate with you (e.g. in order to respond to inquiries, in the context of consulting as well as the execution of contracts). We also collect additional data if we need to or want to determine your identity (e.g. a copy of an ID).
Marketing purposes and for relationship management: We process data for marketing purposes and in order to maintain relationships, for example to send our customers, other contractual partners and other interested parties personalized advertising (e.g. by e-mail or other electronic channels) concerning products, services and other news from us, in connection with free services (e.g. trial accesses, invitations, vouchers) or as part of individual marketing campaigns. You can reject this type of contact at any time or refuse or withdraw consent to being contacted for advertising purposes by sending a message to the address shown at the end.
Market research, improvement of our services and operations, and product development: In order to continuously improve our products and services (incl. our website and other electronic offerings), we analyze how you navigate through our website or which products are used by which groups of people in which way, for example.
Registration: In order to be able to use certain offerings and services (e.g, login areas, newsletters), you need to register (directly with us or via our external login service providers). We process data for this purpose. Furthermore, we can also collect other personal data about you during use of the offering or the service.
Security purposes as well as technical and physical access controls: We process your data in order to continuously improve the appropriate security of our IT and our other infrastructure (e.g. buildings). This is, for example, for monitoring, analyzing and testing IT infrastructure, for system and error checks, for documentation purposes and in the context of backup copies. Access controls, on the one hand, include controls on access to electronic systems (e.g. logging into user accounts), and, on the other hand, physical admission controls. For security purposes (preventative and for investigating incidents), we maintain access logs or visitor lists, in which we document the visitor’s name and the time of visit.
Compliance with laws, instructions and recommendations from authorities and internal regulations: We may process personal data in the context of complying with laws (e.g. anti-money laundering, tax law obligations and for implementing health and safety concepts). Data may also be processed during internal and external investigations (e.g. by law enforcement or supervisory authorities or a commissioned private body). Legal obligations may be Swiss law or also foreign regulations which we are subject to as well as self-regulation, industry standards, in-house “corporate governance” and official instructions and requests.
Risk and corporate management: We can process personal data as part of risk management (e.g. to protect against criminal activities) and corporate management, including our company organization (e.g resource planning) and company development (e.g. aquisition and sale of parts of the business or company).
Other purposes: These other purposes include, for example, training and educational purposes, administrative purposes (e.g. accounting), to safeguard our rights and to evaluate and improve internal processes. We may record telephone calls for training and quality assurance purposes. In such cases, we separately point this out (e.g. by means of a corresponding announcement before the telephone call) and you are free to end the communication. In general, these types of recordings may only be made and used according to our internal guidelines. Safeguarding of other legitimate interests is also one of the other purposes which cannot be listed exhaustively.
