https://www.hostpoint.ch/en/blog/inside/rss.xml Recent content in RSS Feed Hostpoint Inside on Hostpoint Hugo -- gohugo.io https://www.hostpoint.ch/en/blog/what-makes-for-good-customer-support/ Wed, 26 Nov 2025 00:00:00 +0000 https://www.hostpoint.ch/en/blog/what-makes-for-good-customer-support/ Mr. Blöchlinger, how long have you been a Hostpoint customer and how did you first hear about us? I’ve been a Hostpoint customer since I started working for myself – which was in around 2012, so more than ten years ago. I first became aware of Hostpoint through advertisements, such as on posters and the radio. I can even remember the slogan: “Hostpoint – the data residence.” I come from the region myself and I like to support local businesses, so Hostpoint was naturally the only option for me when it came to finding a hosting provider. https://www.hostpoint.ch/en/blog/bens-apprenticeship-as-an-it-specialist/ Thu, 14 Aug 2025 00:00:00 +0000 https://www.hostpoint.ch/en/blog/bens-apprenticeship-as-an-it-specialist/ Ben, what actually sparked your interest in ICT? Even before I decided on an apprenticeship in ICT, I was able to help my family with technical problems regularly, particularly my grandparents. I would often set something up for them on their cell phone or laptop, like an e-mail account or a printer. Once they had a persistent problem with the Internet. The provider’s support team couldn’t provide further assistance, but I was able to solve the problem by resetting the router. https://www.hostpoint.ch/en/blog/apprentices-at-hostpoint-computer-scientist-platform-development/ Tue, 06 May 2025 00:00:00 +0000 https://www.hostpoint.ch/en/blog/apprentices-at-hostpoint-computer-scientist-platform-development/ Céline, what does a computer scientist do in platform development? Platform development means providing and maintaining the technical foundation for operating applications and websites. In practical terms, it means designing and managing servers, networks and infrastructures to make them stable, secure and powerful. In my day-to-day work, I make sure that the servers run smoothly, that there are no outages and that our platform stays stable, even with many simultaneous users. https://www.hostpoint.ch/en/blog/apprentices-at-hostpoint-ict-specialist-efz/ Wed, 13 Nov 2024 00:00:00 +0000 https://www.hostpoint.ch/en/blog/apprentices-at-hostpoint-ict-specialist-efz/ Slobodan, what does an ICT specialist do? It’s a really broad field, so there are lots of different things you might end up taking on in this role. We install hardware and software, modify device configurations, train users and provide ICT support. I’m part of the Customer Care Tech team at Hostpoint, so I mainly help our customers who have technical and specialist questions. But I also monitor servers and carry out maintenance on test environments for web CMS as part of my remit. https://www.hostpoint.ch/en/blog/remote-work-at-hostpoint/ Thu, 16 May 2024 00:00:00 +0000 https://www.hostpoint.ch/en/blog/remote-work-at-hostpoint/ Remote work, i.e. decentralized working (usually from home), has become popular for many companies since the pandemic. Working in the office remains the norm in Switzerland, but a survey by the Federal Statistical Office (FSO) has shown that the proportion of remote working exceeds the previous level despite the protective measures being dropped. In 2022, 37.1 percent of employees took the option to work from home, where this was offered. In very few Swiss companies, however, did the time spent working from home exceed half the total working hours. https://www.hostpoint.ch/en/blog/ict-careers-without-gender-boundaries-the-influence-of-national-future-career-day/ Mon, 13 Nov 2023 00:00:00 +0000 https://www.hostpoint.ch/en/blog/ict-careers-without-gender-boundaries-the-influence-of-national-future-career-day/ Most Swiss people are probably familiar with National Future Career Day. But what exactly is the aim of this event? Information and communication technology (ICT) continues to play a central role in our modern society and has undergone an astonishing transformation at the same time. Nevertheless, one area remains where there is still some progress to be made – gender diversity. There is still considerable disparity between the proportion of women and men in the IT industry. https://www.hostpoint.ch/en/blog/my-journey-from-apprenticeship-to-system-engineer-at-hostpoint/ Tue, 07 Jun 2022 00:00:00 +0000 https://www.hostpoint.ch/en/blog/my-journey-from-apprenticeship-to-system-engineer-at-hostpoint/ “My name is Pascal Christen and I am 25 years old, a computer scientist, working as a system engineer at Hostpoint. I’ve been with Hostpoint since 2017 and currently spend about 50% of my time working while also doing my computer science degree at the Eastern Switzerland University of Applied Sciences in Rapperswil. I completed my computer science apprenticeship with a Federal VET Diploma in systems technology at V-ZUG in the city of Zug. https://www.hostpoint.ch/en/blog/we-are-a-well-coordinated-and-very-collegial-team/ Thu, 10 Feb 2022 00:00:00 +0000 https://www.hostpoint.ch/en/blog/we-are-a-well-coordinated-and-very-collegial-team/ Full-Stack Software Developer Lukas Lätsch explains in this interview how he ended up at Hostpoint and what tasks and challenges he faces on a daily basis. Lukas, you’ve now been with Hostpoint since 2020. How did that come about? How did you end up with us? Lukas Lätsch: Originally, I completed an apprenticeship as a computer scientist in the field of application development. After basic military training and completing my federal vocational baccalaureate (BMS), I started studying computer science at the HSR in Rapperswil (now part of the Eastern Switzerland University of Applied Sciences) and gained additional work experience as a software developer on the side. https://www.hostpoint.ch/en/blog/we-recognized-a-need-for-weekend-phone-support/ Thu, 20 Jan 2022 00:00:00 +0000 https://www.hostpoint.ch/en/blog/we-recognized-a-need-for-weekend-phone-support/ Many customers know the situation: you want to work on your own website or online store on the weekend and you encounter questions, problems, etc. Whereas previously you could send a written request to the support service via e-mail in situations like these, it has recently also become possible to reach Hostpoint Support by phone on the weekend during the usual times of between 8:00 am and 6:00 pm. Marco Bühler, as Head of Customer Service, you were responsible for the development and implementation of the new 7-day support service. https://www.hostpoint.ch/en/blog/our-daily-efforts-in-pursuit-of-innovation-and-top-infrastructure/ Wed, 07 Sep 2016 00:00:00 +0000 https://www.hostpoint.ch/en/blog/our-daily-efforts-in-pursuit-of-innovation-and-top-infrastructure/ State-of-the-art servers – to really get things going How do we achieve high speed and high reliability? For starters, through fast, new high-speed servers with which we have replaced our entire server farm over the past few months. And because “new” doesn’t always mean “better”, we only run first-class, brand-name servers – with high-performance CPUs from Intel and plenty of RAM. But that’s not all: to ensure lag-free loading of content stored in databases, we use an all-flash storage solution for databases.